Tickets

You can enter the museum for free with the Museum Card, Amsterdam City Pass (Stadspas), iAmsterdam City Card, or the ICOM Card. You can also enter for free as an EFM Member.

No, as a EFM member your membership card is your entrance ticket. Make sure to bring it with you when visiting. Please note: the membership card is personal and not transferable.

Ticket cancellations or refunds are not available, but you can reschedule your ticket up to 24 hours before your visit.

You can easily change the date of your ticket(s) yourself via the ticket support page. Rescheduling cannot be done by email or phone.

For one-time events where rescheduling is not a possibility, please contact us.

Check your spam folder first. If it’s not there, you can find your ticket via the ticket support page.

Yes, the café and garden are accessible without a museum ticket.

We only accept debit and credit cards. We do not accept cash.

You can use our lockers and cloakroom near the entrance free of charge for small bags, backpacks, and coats. There is no separate cloakroom. Large luggage is not permitted.

Our monumental building has no elevator, so the museum is not wheelchair accessible. Strollers, walkers, and wheelchairs cannot be used inside, but you may leave them safely at the entrance.

The building has stairs throughout, but benches are available for visitors to rest. While we are limited by the historic structure, we strive to make the visit as comfortable as possible for all visitors.