Terms & Conditions
Version N. 1, 16/04/2026.
1. Applicability
These Terms & Conditions apply to all visitors, ticket purchasers, participants in events and programmes, members, and users of services or rented spaces at the Embassy of the Free Mind (EFM).
By purchasing a ticket, visiting the museum, attending an event, becoming a member, or renting a space, you agree to these Terms & Conditions and the House Rules of EFM.
The House Rules form an integral part of these Terms & Conditions and are available to read here.
EFM reserves the right to amend these Terms & Conditions. The version in force at the time of use applies.
2. Definitions
EFM: Embassy of the Free Mind
Visitor: Any person entering the museum or participating in activities
Ticket: Proof of entry or participation
Services: Visits, events, programmes, memberships, and rentals
House Rules: Internal rules of conduct applicable on EFM premises
3. EFM Visits
Entry to the museum requires a valid ticket, unless stated otherwise.
Visitors must comply with the House Rules and follow instructions from EFM staff at all times.
To ensure the safety and protection of the collection:
- Children under 12 must be accompanied by an adult
- Objects may not be touched unless explicitly indicated
- Food and drinks are not permitted in exhibition spaces
- Visitors must behave respectfully towards others, staff, and the collection
EFM may refuse entry or remove visitors in case of inappropriate behaviour, violation of House Rules, or safety risks. No refund will be issued in such cases.
4. Tickets
Tickets are valid only for the date, time, and activity stated.
Tickets are personal and non-transferable unless stated otherwise and must be shown upon request.
Tickets are generally non-refundable and non-cancellable, except where EFM cancels the activity or where required by mandatory law.
Rescheduling requests must be made at least 24 hours in advance and are subject to availability.
Tickets may not be resold or used for commercial purposes without prior written permission from EFM.
5. Events & Programmes
Participation in events, workshops, and tours may require prior registration.
EFM reserves the right to modify programmes, schedules, speakers, or content where necessary for organisational, safety, or operational reasons.
If an event is cancelled by EFM, participants will be offered a refund or an alternative date.
6. Venue Hire
Rental of spaces is subject to a separate venue hire terms & conditions, which govern booking conditions, payment terms, cancellation policies, and liability.
7. Memberships
Memberships are personal and non-transferable.
Membership benefits and tiers are described on the EFM website, here. Memberships are valid for the period purchased.
8. Photography, Media & Intellectual Property
Photography for personal use is generally permitted unless otherwise indicated.
Professional photography, filming, or recording requires prior written permission.
EFM may capture photo and video material for documentation and promotional purposes. Visitors who do not wish to appear may inform staff where reasonably possible.
All intellectual property rights relating to the EFM collection, exhibitions, texts, images, and other content remain the property of EFM or its licensors. No material may be reproduced, distributed, or used for commercial purposes without prior written consent.
9. Safety, Liability & Insurance
EFM takes reasonable measures to ensure a safe environment.
Visitors enter the premises at their own risk.
EFM is not liable for loss, theft, or damage to personal belongings, except in cases of intent or gross negligence.
EFM is not liable for indirect or consequential damages.
Liability is limited to the extent permitted under Dutch law.
Visitors are advised to arrange appropriate personal insurance coverage.
10. Digital Services & Data Processing
EFM may use third-party service providers for ticketing, registration, membership administration, and communication.
Personal data is processed only to the extent necessary for these services and in accordance with applicable data protection laws and EFM’s Privacy Policy (GDPR).
11. Force Majeure
EFM is not liable for failure to perform obligations due to circumstances beyond its reasonable control, including but not limited to government measures, fire, technical failures, strikes, or other unforeseen events.
In such cases, EFM may reschedule or cancel services. Liability is limited to a refund of the amount paid where applicable.
12. Complaints
Complaints must be submitted in writing within a reasonable time after the visit or service, preferably within 14 days, via our official contact form.
13. Applicable Law & Disputes
These Terms & Conditions are governed by Dutch law.
Any disputes shall be submitted to the competent court in Amsterdam, unless mandatory consumer protection law provides otherwise.